Returns Policy


The Tree Buddy takes Christmas very seriously and understands that your tree is an important part of the festive season. Every care will be taken to ensure that your Christmas tree reaches you in great condition as we want you to be pleased with your purchase.

Trees cannot be returned or refunded and orders cannot be cancelled due to the nature of the product, however if your tree is damaged in some way or does not match the quality expected, we would appreciate you letting us know as soon as possible and if you are within 48 hours of delivery, Tree Buddy will replace your tree at no cost.

If you have any queries regarding your tree then please either drop us a message or give us a call and we will be only too happy to help.